The Incident Object

Within the Incident Management service, an Incident serves as the fundamental unit of data. It is an object-oriented construct designed to encapsulate and store concise information pertaining to a specific occurrence.

Attributes

Attribute	Description	Type
id	Unique identifier for the incident (e.g., UUID).	String (UUID)
name	A concise and descriptive name for the incident.	String
status	Current status of the incident (e.g., "New," "In Progress," "Resolved," "Closed"). The allowed values in this field are backed by a code table called incident_type	String (Enum)
type	Category or type of the incident (e.g., "Security," "Performance," "Maintenance"). The allowed values in this field are backed by a code table called incident_status	String
date	Date and time when the incident occurred.	Date/Time
description	Detailed description of the incident, including symptoms, observed behavior, and any relevant information.	String
reported_by	Name or ID of the individual who initially reported the incident.	String
attributes	A key-value pair object for storing custom attributes specific to the incident.	Object
location	Location where the incident occurred (if applicable).	String
severity	Severity level of the incident (e.g., "Low," "Medium," "High," "Critical").	String (Enum)
next_update	Timestamp of the next expected update on the incident.	Date/Time
resolved_date	Date and time when the incident was resolved.	Date/Time
backdated	Boolean flag indicating whether the incident was reported after it actually occurred.	Boolean
created_at	Timestamp of when the incident record was created in the system.	Date/Time
created_by	User who created the incident record.	String
updated_at	Timestamp of the last update to the incident record.	Date/Time
updated_by	User who last updated the incident record.	String
tenant_id	Identifier for the organization or tenant to which this incident belongs (for multi-tenant systems).	String
occ_lock	Optimistic locking field used for concurrent updates to prevent data inconsistencies.	Integer